FAQs

Product FAQs

How do I know if the cap is in stock?

Anything out of stock will display a label to tell you so.

 

Order FAQs:

What type of payments do you take?

We offer [three] payment methods at the moment.

• Credit Card: VISA, Master Card
• Paypal
• Google Pay

For any queries about payment, please feel free to contact us at info@thecapxchange.com

 

 

Shipping FAQs:

We offer standard delivery service internationally.

Shipping costs are calculated automatically at the checkout page.

All shipping costs are at a flat rate of £[amount]. Delivery will be free for orders over £60.

It will take 1-2 business days for us to process your orders and 3-5 business days for standard delivery.

 

How long does it take for the product to arrive?

What should I do if the item arrive damaged?

How do I track my order?

 

 

Return Policy:

If you are not 100% satisfied with the items you received, we accept returns within 30 days of receipt for most unused items in new condition. However, as a small business, we require the customer to cover the returning postage.

You can get in touch with our customer service representative by sending us an email (info@thecapxchange.com) with the order number and reason for your return.

Our customer service representative will get back to you within 2 business days informing you of return procedures and return address.

Return Conditions:

• Items returned must be in their unused condition with the original packing.
• We do not accept returned items that are worn, damaged, washed or altered in any way.
• We do not accept returned items that were sent back by you directly without checking with us first.
• We do not accept returned items that were for sale. ALL SALES ARE FINAL. All clearance or discounted items are not eligible for return nor exchange.
• Return shipping charges are non-refundable.